It’s been a long time since I last posted. Typically, a great dining experience motivates me to post. This time, however, a really bizarre, negative experience has caused me to step up on the soap box.
My wife & I recently caught an episode of “Check Please!,” where the noodle restaurant “urbanbelly” was featured and reviewed. We thought that if in the area, we’d likely pay a visit.
Not two days later, we were in the area and decided to get a noodle dish to carry out. We parked and entered the restaurant, which had a nice, dark ambiance. A greeter stood near the door to direct patrons. She approached to help us. We stated that we just wanted to order carryout and asked if we could see a carryout menu. We were told that there was no carryout menu, that we could look at it online on their website. We thought this was a bit strange, but stepped outside the restaurant to check out the menu on their website, on our smart phone.
That too failed, due to the website leveraging Flash technology, which is not supported on our phone.
So we were in the situation where we wanted to try a restaurant that was just featured on a television program, but was unable to due to the inability to view a menu, both at the restaurant or just outside via a smart phone.
When we arrived home, we checked the website to see if there was anything stating that you should view the menu on the website prior to visiting the website. There was none.
We left, perplexed, questioning how other patrons order carryout.
Pingback: Customer Service and Mobile Flash | User Experience & Flash | Dennis Deacon